Your rights to end the contract
o You can always end your contract with us. Your rights when you end the contract will depend on whether you have bought the services, whether there is anything wrong with the services, how we are performing and when you decide to end the contract:
o If you want to end the contract because of something we have done or have told you, we are going to do see clause 2.
o If you have just changed your mind about the services, see clause 3: You may be able to get a refund if you are within the cooling-off period (as defined in clause 10.3), but this may be subject to deductions for any services which have already been provided.
o In all other cases: (if we are not at fault and there is no right to change your mind), see clause 6.
o Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at clause 2.1 to 10.2.4 below the contract will end immediately and we will refund you in full for the services which have not been provided and you may also be entitled to compensation. The reasons are:
o we have told you about an error in the price or description of the services you have ordered, and you do not wish to proceed.
o there is a risk that supply of the services may be significantly delayed because of events outside our control.
o Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought over the telephone you have a legal right to change your mind within 14 days and receive a refund (“Cooling Off Period”). These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
o If you wish to end a monthly debit payment, make sure to cancel the order before the next monthly payment is due. You can contact us via telephone, email or send us a letter.
o When you don’t have the right to change your mind. You do not have a right to change your mind in respect of services, once these have been completed, even if the cancellation period is still running. o How long do I have to change my mind? How long you have depended on what you have ordered and how it is delivered.
o Have you bought services? If so, you have 14 days after the day we tell you we have accepted your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.
o Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind during the Cooling Off Period, just contact us to let us know. The contract will end immediately, and we will refund any sums paid by you for any services not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur because of your ending the contract.
How to end the contract with us (including if you have changed your mind)
o Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
o Phone or email. Call customer services on 01202 113 161 or email us at customerservices@communitycallprevention.co.uk. Please provide details of what you bought, when you ordered or received it and your name and address.
o Complete the form on our website.
o By post. Complete the above form which is available on our website to print off and which is included in the confirmation documentation under clause 5 and post it to us at the address on the form. Or simply write to us at Community Call Prevention, 23 Hinton Road, Bournemouth, BH1 2EF including details of what you bought, when you ordered or received it and your name and address.
o If you wish to end a monthly debit payment, make sure to cancel the order before the next monthly payment is due. You can contact us via telephone, email or send us a letter.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return
How we will refund you. We will refund you the price you paid for the services, by the method you used for payment. However, we may make deductions from the price, as described below. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
o Where you are exercising you right to change your mind in respect of a service: we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
o When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind. In all other cases: then your refund will be made within 14 days of your telling us you have changed your mind.
Our rights to end the contract
o We may end the contract if you break it. We may end the contract for the services at any time by writing to you if:
o you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services.
o You must compensate us if you break the contract. If we end the contract in the situations set out in clause 1 we will refund any money you have paid in advance for the services we
have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur because of your breaking the contract.
If there is a problem with THE SERVICES
o How to tell us about problems. If you have any questions or complaints about the services, please contact us. You can telephone our customer service team on 01202 113 161 or write to us at customerservices@communitycallprevention.co.uk or Community Call Prevention, 23 Hinton Road, Bournemouth, BH1 2EF.
Summary of your legal rights. We are under a legal duty to provide services that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the the services. Nothing in these terms will affect your legal rights.