Terms and Conditions

1. _{These terms}
   • _{What these terms cover.These are the terms and conditions on the usage of our website and on which we supply products to you, whether these are goods or services.}
   • _{Why you should read them.Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.}

2. _{Information about us and how to contact us}
   • _{Who we are.We are Point One Marketing Limited trading as Community Call Prevention a company registered in England and Wales. Our company registration number is 08129602 and our registered office is at 23 Hinton Road, Bournemouth, Dorset, England, BH1 2EF.}
   • _{How to contact us.}
   • _{You can contact us by telephoning our customer service team on 01202 113 161 or by writing to us at customerservices@communitycallprevention.co.uk.}
   • _{How we may contact you.If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.}
   • _{“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.}

3. _{Our contract with you}
   • _{How we will accept your order.We will tell you about our services by telephone. We will invite you to purchase our services and inform you of these terms and conditions which will apply to the purchase. Your offer to purchase our services constitutes your order. Our acceptance of your order will take place when we inform you by telephone that we accept it, at which point a contract will come into existence between you and us.}
   • _{If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the services. This might be because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the services or because we are unable to meet a delivery deadline you have specified.}
   • _{Your order number.We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.}
   • _{We only sell to the UK.Our website is solely for the promotion of our services in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK.}
   • _{Confirmation of our agreement in writing. Following the telephone call described at clause 1, we will send you confirmation of the contract in writing together with a copy of these terms and conditions, an invoice for your purchase and instructions on how you can change your mind in accordance with clause 10.}

4. _{Your rights to make changes}

_{If you wish to make a change to the services, you have ordered please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the services, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 10, Your rights to end the contract).}

5. _{Our rights to make changes}
   • _{Minor changes to the services. We may change the services:}
   • _{to reflect changes in relevant laws and regulatory requirements; and}
   • _{to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the services.}

6. _{Providing THE SERVICES}
   • _{When we will provide the services.During the order process we will let you know when we will provide the services to you.}
     • _{If you have purchased ongoing services: We will supply the services to you during the period of the contract.}
   • _{We are not responsible for delays outside our control.If our supply of the services is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for service you have paid for but not received.}
   • _{What will happen if you do not give required information to us.We may need certain information from you so that we can supply the services to you. If so, this will have been told to you over the telephone and/or displayed on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the services or for supplying these late if this is caused by you not giving us the information, we need within a reasonable time of us asking for it.}
   • _{Reasons we may suspend the services. We may have to suspend the supply of the services to reflect changes in relevant laws and regulatory requirements.}
   • _{Your rights if we suspend the supply of the services.We will contact you in advance to tell you we will be suspending the supply of the services unless the problem is urgent or an emergency. If we have to suspend the supply of the services for longer than 14 days, we will adjust the price so that you do not pay for the services while they are not available. You may contact us to end the contract for Services if we suspend the services, or tell you we are going to suspend them, in each case for a period of more than 2 months and we will refund any sums you have paid in advance for the services in respect of the period after you end the contract.}

7. _{Your rights to end the contract}
   • _{You can always end your contract with us. Your rights when you end the contract will depend on whether you have bought the services, whether there is anything wrong with the services, how we are performing and when you decide to end the contract:}
     • _{If you want to end the contract because of something we have done or have told you, we are going to dosee clause 2;}
     • _{If you have just changed your mind about the services, see clause 3:You may be able to get a refund if you are within the cooling-off period (as defined in clause 10.3), but this may be subject to deductions for any services which have already been provided.}
     • _{In all other cases:(if we are not at fault and there is no right to change your mind), see clause 6.}
   • _{Ending the contract because of something we have done or are going to do.If you are ending a contract for a reason set out at clause 2.1 to 10.2.4 below the contract will end immediately and we will refund you in full for the services which have not been provided and you may also be entitled to compensation. The reasons are:}
     • _{we have told you about an error in the price or description of the services you have ordered, and you do not wish to proceed.}
     • _{there is a risk that supply of the services may be significantly delayed because of events outside our control.}
   • _{Exercising your right to change your mind (Consumer Contracts Regulations 2013).For most products bought over the telephone you have a legal right to change your mind within 14 days and receive a refund (“Cooling Off Period”). These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.}
   • _{If you wish to end a monthly debit payment, make sure to cancel the order before the next monthly payment is due. You can contact us via telephone, email or send us a letter.}
   • _{When you don’t have the right to change your mind.You do not have a right to change your mind in respect of services, once these have been completed, even if the cancellation period is still running.}
   • _{How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.}
     • _{Have you bought services?If so, you have 14 days after the day we tell you we have accepted your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.}
   • _{Ending the contract where we are not at fault and there is no right to change your mind.Even if we are not at fault and you do not have a right to change your mind (see clause 1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind during the Cooling Off Period, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for any services not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.}

8. _{How to end the contract with us (including if you have changed your mind)}
   • _{Tell us you want to end the contract.To end the contract with us, please let us know by doing one of the following:}
     • _{Phone or email.Call customer services on 01202 113 161 or email us at customerservices@communitycallprevention.co.uk. Please provide details of what you bought, when you ordered or received it and your name and address.}
     • _{Complete the form on our website.}
     • _{By post.Complete the above form which is available on our website to print off and which is included in the confirmation documentation under clause 5 and post it to us at the address on the form. Or simply write to us at Community Call Prevention, 23 Hinton Road, Bournemouth, BH1 2EF including details of what you bought, when you ordered or received it and your name and address.}
   • _{If you wish to end a monthly debit payment, make sure to cancel the order before the next monthly payment is due. You can contact us via telephone, email or send us a letter.}

_{In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return}

_{How we will refund you. We will refund you the price you paid for the services, by the method you used for payment. However, we may make deductions from the price, as described below.}

_{Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:}

• _{Where you are exercising you right to change your mind in respect of a service: we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.}
• _{When your refund will be made.We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind. In all other cases: then your refund will be made within 14 days of your telling us you have changed your mind.}

9. _{Our rights to end the contract}
   • _{We may end the contract if you break it. We may end the contract for the services at any time by writing to you if:}
     • _{you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services.}
     • _{You must compensate us if you break the contract.If we end the contract in the situations set out in clause 1 we will refund any money you have paid in advance for the services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.}

10. _{If there is a problem with THE SERVICES}
    • _{How to tell us about problems.If you have any questions or complaints about the services, please contact us. You can telephone our customer service team on 01202 113 161 or write to us at customerservices@communitycallprevention.co.uk or Community Call Prevention, 23 Hinton Road, Bournemouth, BH1 2EF.}
    • _{Summary of your legal rights.We are under a legal duty to provide services that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the the services. Nothing in these terms will affect your legal rights.}

_{Summary of your key legal rights}

_{This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.}

_{If you have purchased services, for example a contract for the removal of your details from databases of companies making nuisance calls, the Consumer Rights Act 2015 says:}

• _{you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill or get some money back if we can’t fix it.}
• _{if you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.}
• _{if you haven’t agreed a time beforehand, it must be carried out within a reasonable time.}

_{See also clause 10.3.}

11. _{Price and payment}
    • _{Where to find the price for the services.The price of the services (which includes VAT) will be the price as told to you over the telephone and as displayed on our website. We take all reasonable care to ensure that the price of the services advised to you is correct. However please see clause 3 for what happens if we discover an error in the price of the services you order.}
    • _{We will pass on changes in the rate of VAT.If the rate of VAT changes between your order date and the date we supply the services, we will adjust the rate of VAT that you pay, unless you have already paid for the services in full before the change in the rate of VAT takes effect.}
    • _{What happens if we got the price wrong?It is always possible that, despite our best efforts, the services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the correct price of the services at your order date is less than our stated price at your order date, we will charge the lower amount. If the correct price of the services at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid.}
    • _{When you must pay and how you must pay.We accept payment with visa and Mastercard debit and credit cards. When you must pay depends on what you are buying:}
      • _{For services: you must pay for the services over the telephone before we start providing them.}
    • _{What to do if you think an invoice is wrong.If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.}

12. _{Our responsibility for loss or damage suffered by you}
    • _{We are responsible to you for foreseeable loss and damage caused by us.If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.}
    • _{We do not exclude or limit in any way our liability to you where it would be unlawful to do so.This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Services as summarised at clause 2; and for defective products under the Consumer Protection Act 1987.}
    • _{We are not liable for business losses.We only supply the services for domestic and private use. If you use the services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.}

13. _{Other important terms}
    • _{We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for any services not provided.}
    • _{You need our consent to transfer your rights to someone else.You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.}
    • _{Nobody else has any rights under this contract.This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.}
    • _{If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.}
    • _{Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you do not make payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.}
    • _{Which laws apply to this contract and where you may bring legal proceedings.These terms are governed by English law, and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.}

_{Cancellation Form}

_{(Complete and return this form only if you wish to withdraw from the contract)}

_To:

_{Point One Marketing Limited trading as Community Call Prevention, 23 Hinton Road, Bournemouth, BH1 2EF,}

_{01202 113 161, customerservices@communitycallprevention.co.uk}

_{I hereby give notice that I cancel my contract of sale of (*please mark as appropriate):}

_{*[  ] the supply of the following service: __________________________________________________________________________________________________________________________________________________________________________________________}

_{Ordered on: ___________________}

_{Name of consumer: _______________________}

_{Telephone Number:  ________________________}

_{Agreement Number: ________________________}

_{Address of consumer:}

_{______________________}

_{______________________}

_{______________________}

_{Signature of consumer: (only if this form is notified on paper): __________________}

_{Date: _______________}